Return and Refund Policy

Return Policy

At Ghanafavorites, we want you to love every item you purchase from us. We take pride in the quality and craftsmanship of our handmade dresses, jewelry, fans, and crafts. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

General Guidelines:

1. Return Period: You may return any eligible item within 30 days of the original purchase date.
2. Condition: To be eligible for a return, items must be in their original, unworn, and unused condition, with all original tags and packaging attached where applicable.
3. Return Authorization: Before initiating a return, please contact us via email or message to request a return authorization. We will provide you with a return number, which is necessary to process your return.

Return Process:

1. Contact Us: Reach out to our Customer Service team via email or message to request a return authorization. Please include your order number and a detailed reason for the return.
2. Return Authorization: Once your return is authorized, we will provide you with a return number and instructions on how to return the item.
3. Packaging: Please ensure the item is securely packaged, including all original tags and packaging where applicable.
4. Return Shipping: The buyer is responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure your return is received.
5. Inspection and Refund: Once we receive the returned item and verify that it meets our return policy criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Exceptions:

Please note that the following items are not eligible for returns:

• Custom-made or personalized items.
• Items that show signs of wear, damage, or alteration.
• Earrings (for hygiene reasons).

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.

Ghana Favorites  reserves the right to refuse returns that do not meet our policy guidelines or are unauthorized.

We appreciate your trust in our handmade products and aim to make your shopping experience enjoyable. If you have any questions or need assistance with your return, please don't hesitate to contact our Customer Service team.

Thank you for choosing Ghanafavorites for your handmade fashion and crafts!